Virtual care visits
How to prepare for a telephone or video appointment, and how we protect your information.
We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools, including your telephone, are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools.
To help us keep your information safe and secure, you can:
- Understand that this method of communication is not secure in the same way as a private appointment in an exam room.
- Use a private phone, computer or device (not an employer's or a third party's) and a secure internet connection. A personal computer or tablet is more secure than someone else's computer, and your home network is generally more secure than an open guest Wi-Fi connection.
Virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, or for going to an Emergency Department when needed, including for any urgent care.
If you are concerned about using video or audio tools for virtual care, you can ask your urologist's office to arrange an in-person visit.
Virtual care questions
How do I prepare for a telephone visit?
Please wait by your telephone at the scheduled date and time. As with an in-person visit, be prepared to wait up to 45 minutes for your call. Have your health card, list of medications and any other relevant information available. In case you need a prescription, have the name of your pharmacy and its telephone and fax numbers ready. If you are not comfortable speaking English, please have a family member or trusted friend with you to help with translation. Please answer calls with an "unknown" or "blocked" Caller ID, or from an unexpected number, as this may be your urologist.
How do I prepare for a video visit?
We use several video platforms for secure video visits, including Medeo and Doxy.me. Your urologist's office will tell you which platform you will be using.
Please connect 10 minutes before your scheduled time and be prepared to wait up to 45 minutes for your urologist to join. Have your health card, list of medications, and your pharmacy's name, telephone and fax numbers available. If you are not comfortable speaking English, please have a family member or trusted friend with you to help with translation.
How do I connect to a Doxy.me video visit?
If you have been scheduled for a Doxy.me video visit, enter your urologist's virtual waiting room. Dr. Zachary Klinghoffer: doxy.me/drklinghoffer
How do I connect to a Medeo video visit?
You will need to create a password-protected Medeo account before your visit. To create an account and learn how to prepare, visit the Medeo website.
Follow the instructions in the Medeo e-mail invitation to connect. If you have not received it, check your junk mail or spam folder. You can connect through a web browser or the Medeo app for iOS or Android.
I don't want virtual care. How can I be seen in person?
Ask your urologist's office to arrange an in-person visit. Office contact details